FREE SHIPPING OVER $40 || FREE STERLING SILVER STUDS OVER $100 FREE SHIPPING OVER $40 || FREE STERLING SILVER STUDS OVER $100
  • FAQ
  • Emily Treacy

FAQ

Australian Shipping

We are so happy to offer FREE shipping on orders over $40 throughout Australia! & $8 flat-rate shipping under $40

Your parcel will be sent via Australia Post, which generally takes between 3 - 5 business days to get to you. At checkout we've got an option for overnight express shipping if you are in need of your parcel quickly

Once your package has left The Gatherer's Grove we have no control over the shipping progress.

We want you to have your goodies as soon as possible! We aim to get your parcel processed and sent out straight away!

International Shipping 

International shipping prices vary subject to the weight of your order. We aim to keep shipping as low as possible for you! Depending on the items you order, shipping will differ in price. International shipping gets calculated manually for you at checkout. 

If you have any questions regarding international shipping, please feel free to send us through an email at thegatherersgrove@gmail.com 

Returns 

We are extremely proud of the quality of the products we sell and they receive thorough checks before getting sent to you. If for any reason you believe your product to be faulty, please email us at thegatherersgrove@gmail.com so we can assist you.   

We do not offer returns for change of mind, so please make sure this is a piece that you'll love. As everything is handcrafted, we are confident that you'll love your goodies! 

If you are in need of a different size ring, please email us at thegatherersgrove@gmail.com so we can assist you! We encourage you to try and work out your size prior to ordering as you will incur return shipping and re ordering shipping costs. Please email us if you are in need of a size guide - otherwise you can find handy conversion charts on google.

 

Are all your pieces Sterling Silver?

Yes, all the items we sell on the website are 9.25 sterling silver!

What the difference between Silver Plated and Sterling Silver?

Silver Plated jewellery is a cheaper base metal that has been coated in a thin layer of Silver. Due to the coating only being a thin layer, the Silver Plated pieces are prone to oxidizing causing it to tarnishing. Therefore Silver Plated items are a temporary cheaper alternative to Sterling Silver.

Sterling Silver is made with 92.5% pure Silver, because of this high Silver content prices in comparison to Silver Plated items will vary and no tarnishing is expected to occur if correctly cared for.

We highly recommend our handmade Sterling Silver Jewellery based upon it's lasting quality. We recommend purchasing a polishing cloth, to keep them shiny and new!   

Caring for my Sterling Silver item?

You may still experience slight oxidization with Sterling Silver, but this can be easily fixed by;

    • Regular polishing
    • Avoiding strong bleaches or chlorinated water
  • storing in a dry area ( We send you a tarnish free box with every order - Perfect to store your silver beauties in)

How do i care for my crystal items? 

Crystals are capable of encapsulating and storing healing energies. There are many ways to cleanse and protect the healing properties of your crystals, we recommend;

  • Using the Luna energy of a full moon by recharging them in direct moon light
  • Using the smoke of sage
  • Personal favorite: The ocean*

* Dependent on crystal Pyrite, Lapis Lazuli, Opal etc should avoid contact with salt water.

We want to see your crystal magic! #thegatherersgrove on Instagram to share it with us!

 

 

If you have any questions at all please feel free to email us - thegatherersgrove@gmail.com

We'd be happy to hear from you!

 

 

  • Emily Treacy